Refunds & cancelations
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return your item must arrive with significant damage, making the product unusable. You can also be eligible for a return or refund if you receive the wrong item or wrong quantity of items.
To complete your return, we require a receipt or proof of purchase and photographic evidence on some occasions. Please do not send your purchase back to the manufacturer.
We can only provide refunds in exceptional circumstances. Please contact us to find out if your circumstance qualifies for a refund.
We cannot provide refunds if:
- You are not satisfied with the item
- The item doesn't have significant damage
- The item is returned more than 30 days after delivery
- The item is late or didn't arrive on time
- You no longer want the item
We only offer refunds/returns if:
- Your item arrives damaged*
- You receive the wrong item
- Your item doesn't arrive after 60 days
*in this case, we will send out a replacement ASAP pending photographic evidence of the damage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged.
If you want to exchange your item for a different size because it does not fit, the only way to currently do this would be to place another order with the correct size. We are willing to offer a discount code to bring the price down enough to cover the shipping costs. Please contact us with a picture of your order to receive this discount code.
We can only process cancellations or partial cancellations in exceptional circumstances, or within 24 hours of placing the order.
Please note, the following are classed as not exceptional circumstances:
- You regret making an order
- Your order was accidental
If you would like to change/update your order due to ordering an incorrect variant, size or colour; or would like to increase the quantity of items in your order or to upgrade/degrade your shipping method; you can email our customer support team at email@example.com who will process any changes requested. Any change in the value of your order will be refunded/charged to the customer's credit card or payment details on our system.
Please note: Requesting a change to your order that decreases the quantity of items in your order is classed as a partial cancellation. Consequently, this can only be processed if the reason given is not classed as one of the pre-defined 'not exceptional circumstances'.